Patient Intake Software for
Urgent Care
We understand the unique needs of urgent care.
With diverse appointment types and unpredictable walk-in volume – a highly configurable patient check in platform is critical.
- Flexible intake process for registered or walk-in patients
- Schedule appointments and check wait times through online portal
- Patient workflow tool streamlines high patient volumes
Build Your Solution
Select
Build your software solution from a wide range of modules.
Connect
Connect with legacy systems via secure bidirectional interfaces.
Deploy
Get the right hardware for your facility and workflow.
Select
Authentication
Biometric Scanning
Fight fraud and protect patients with palm vein scanning technology.
Single Sign-on
Already using a patient portal? No problem! Our SSO and EID options will give patients one single interface for interacting with your organization.
Barcode Scanning
Patients can check in to their clinic quickly with a barcode and two-factor authentication
Patient Profile
Address
Reduce returned mail and get information to your patients when they need it.
Meaningful Use
Reduce barriers to collecting data required for meaningful use by letting patients fill in their own demographics information
Contact Information
Let patients update their contact information for more efficient call centers.
Language Preference
Let patients select their language preferences online and onsite
Email Address
Improve brand loyalty: make sure your promotional emails get to the right inbox.
Eligibility & Estimates
Insurance Capture
Validate insurances on file or add new primary and secondary insurances.
Benefits Validation
Validate patient co-pay, benefit and deductible information
View Estimates
Provide patients transparency to their copays and deductibles ahead of service
Surveys & Forms
Smart Surveys
Ask patients the right questions every time according to your business rules
Appointment-based Surveys
Check all the boxes; get the right information from patients based on their appointment type
Digital Forms Compliance
Package and send patient responses securely to the appropriate information system
Payments
Payment Profile
Give patients the ecommerce experience by letting them save payment methods, including bank routing numbers, and credit, debit or HSA cards
Financial Reporting
Get a daily report on how many patients provided payments
Account-based Billpay
No logins needed! Give patients the ability to pay online by entering their account number
Voids & Refunds
Give staff the ability to void payments and issue refunds at the point of service
Outstanding Balances
Provide patients an itemized bill and collect on outstanding balances
Chip and Pin
Stay current with the right hardware: our kiosks include chip and pin capabilities for processing collections onsite
Waiting Room Management
Express Check-in
Offer express check-in for patients who registered online
Queuing
Digital queuing gives patients insight into their estimated waittimes
Summon patients
Discretely call patients to appointments with digital visual & audio cues
Text Updates
Communicate delays or wait times via text message
Concierge Queue
Greet patients at the door, check them in, and guide them through outstanding tasks
Wayfinding
Provide patients and visitors digital and printed directions to clinics
Administrative Tools
Direct Traffic
Provide direction to patients to their appointments on time
System Connectivity
Give staff one tool that connects to all systems of record for ease of use and efficiency
Alerts & Flags
Prioritize patient services based on business rules
Data Warehouse
Enterprise dashboard, multifacility reporting, and benchmarking reveal your organization’s process improvements
Work Queues
Allow staff to verify information before patient-entered data is pushed to systems of records
On Demand Reporting
Get up to the minute reports on clinic throughput, waittimes, and patient activity
Connect
Imagine: One system to manage it all.
Our goal is to make it easy for your staff to focus on patients rather than toggling around computer systems. Our team specializes in integrating with all best-of-breed and home-grown health information systems so your staff can get all the information they need in one place, made possible by Vecna’s Intelligent Data Exchange Agent (IDEA™).
We connect with:
- Scheduling
- Billing systems
- Eligibility and Estimation
- EMR Solutions
- Legacy systems
- Document Management
- 3rd party vendors and patient portals
- Admission, Discharge, and Transfer (ADT) systems
Deploy
Plug-and-Play
Hardware Packages for Easy Install
Hardware should just work. That’s why we select best of breed components built specifically for use in healthcare settings and create turnkey packages for our customers. We have a high standard for hardware, and we measure our partners by their support, maintainability, and reliability of their products. Choose from our hardware packages for express check-in, digital clipboard, and patient flow management.
Automation Station
Use kiosks in registration areas to speed up patient check-in. Each kiosk model is equipped with chip-and-pin payment processing, palm-vein scanning, printing, image capture, and barcode scanning devices.
Tablets
Use tablets for our browser-based express check-in, surveys, and digital forms. Tablets are equipped with remote shut down capabilities and security protocols to ensure proper use.
Patient Flow Management & Queuing Monitors
Use monitors to promote clear communication with patients in waiting areas. Monitors may be connected or WiFi-enabled. Sound bars optional.
