Patient Self Check-in for
Hospitals and Health Systems
We understand the unique needs of Hospitals and Health Systems.
Customer driven digital check-in enhances patient experience for happier, healthier patients.
- Automated patient intake process improves operational efficiency
- Highly configurable platform supports diverse patient profiles
- Increased collections drives profitability
Build Your Solution
Build your software solution from a wide range of modules.
Connect with legacy systems via secure bidirectional interfaces.
Get the right hardware for your facility and workflow.
Biometric ScanningFight fraud and protect patients with palm vein scanning technology.
Single Sign-onAlready using a patient portal? No problem! Our SSO and EID options will give patients one single interface for interacting with your organization.
Barcode ScanningPatients can check in to their clinic quickly with a barcode and two-factor authentication
AddressReduce returned mail and get information to your patients when they need it.
Meaningful UseReduce barriers to collecting data required for meaningful use by letting patients fill in their own demographics information
Contact InformationLet patients update their contact information for more efficient call centers.
Language PreferenceLet patients select their language preferences online and onsite
Email AddressImprove brand loyalty: make sure your promotional emails get to the right inbox.
Eligibility & Estimates
Insurance CaptureValidate insurances on file or add new primary and secondary insurances.
Benefits ValidationValidate patient co-pay, benefit and deductible information
View EstimatesProvide patients transparency to their copays and deductibles ahead of service
Surveys & Forms
Smart SurveysAsk patients the right questions every time according to your business rules
Appointment-based SurveysCheck all the boxes; get the right information from patients based on their appointment type
Digital Forms CompliancePackage and send patient responses securely to the appropriate information system
Payment ProfileGive patients the ecommerce experience by letting them save payment methods, including bank routing numbers, and credit, debit or HSA cards
Financial ReportingGet a daily report on how many patients provided payments
Account-based BillpayNo logins needed! Give patients the ability to pay online by entering their account number
Voids & RefundsGive staff the ability to void payments and issue refunds at the point of service
Outstanding BalancesProvide patients an itemized bill and collect on outstanding balances
Chip and PinStay current with the right hardware: our kiosks include chip and pin capabilities for processing collections onsite
Waiting Room Management
Express Check-inOffer express check-in for patients who registered online
QueuingDigital queuing gives patients insight into their estimated waittimes
Summon patientsDiscretely call patients to appointments with digital visual & audio cues
Text UpdatesCommunicate delays or wait times via text message
Concierge QueueGreet patients at the door, check them in, and guide them through outstanding tasks
WayfindingProvide patients and visitors digital and printed directions to clinics
Direct TrafficProvide direction to patients to their appointments on time
System ConnectivityGive staff one tool that connects to all systems of record for ease of use and efficiency
Alerts & FlagsPrioritize patient services based on business rules
Data WarehouseEnterprise dashboard, multifacility reporting, and benchmarking reveal your organization’s process improvements
Work QueuesAllow staff to verify information before patient-entered data is pushed to systems of records
On Demand ReportingGet up to the minute reports on clinic throughput, waittimes, and patient activity
Imagine: One system to manage it all.Our goal is to make it easy for your staff to focus on patients rather than toggling around computer systems. Our team specializes in integrating with all best-of-breed and home-grown health information systems so your staff can get all the information they need in one place, made possible by Vecna’s Intelligent Data Exchange Agent (IDEA™).
We connect with:
- Billing systems
- Eligibility and Estimation
- EMR Solutions
- Legacy systems
- Document Management
- 3rd party vendors and patient portals
- Admission, Discharge, and Transfer (ADT) systems