Government Solutions for RMF Certified Patient Self Service Success

Unparalleled Experience

Nobody knows large-scale deployment like we do.

In 2009, the United States Department of Veterans Affairs selected Vecna to implement VetLink patient self-service as part of an initiative to improve efficiency in patient and staff workflow. Vecna deployed patient self-service to 154 VA medical centers and thousands of community-based outpatient clinics associated with these medical centers, and installed 6,000 kiosks serving 9 million patients. Nearly a decade later, Vecna’s solution continues to save time and money, and to improve satisfaction for thousands of Veterans their families every day.

Kiosks Deployed

Patient Interactions a Month


Staff users

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Express Check-in

  • DoD EHR integration (CHCS/AHLTA)
  • Provides staff rapid access to patient Rx orders
  • Fully automated workflow generates Rx labels reducing staff work

Waiting Room Queuing

  • Fully integrated with patient check-in and DoD EHR’s saving staff time
  • Administrative workflow to prioritize and control patient flow

Patient Flow Management

    • Patient flow prioritization
    • Wait time estimation
    • Administrative alerts
    • Management Reporting

Enterprise Registration at the Veterans Administration

Integrated Pharmacy Patient Solutions

Related Content

Patient Intake Platform

  • Online Pre-Registration
  • Patient Check-In
  • Insurance Eligibility
  • Bill Pay & Estimates
  • Forms & Questionnaires
  • Patient Flow Management
  • Virtual Waiting Room
  • Room Management
  • Wayfinding
  • Administrative Staff Tool

  • Touchless Mobile App
  • Kiosk Express Check-in
  • Tablet eRegistration
  • Patient Queuing Display

Clinical Surveillance Platform

  • Infection Prevention
  • Antimicrobial Stewardship 
  • Hand Hygiene
  • Long Term Care

Robotic Telepresence

  • VGo for Healthcare
  • VGo for Business
  • VGo for Education


  • Guest Pre-Registration
  • Guest Check-in
  • Payment
  • Mobile Key Entry
  • Amenity Requests
  • Room Assignments
  • Campaign Management