Patient Solutions Platform

Hundreds of deployments, proven results

Upstream Change; Downstream Results

A platform-based approach to operational efficiency
Make your patient a partner in your administration and take the complexity out of healthcare with our unparalleled feature set and enterprise integrations. For two decades, we have been cracking the code to ensure that information is getting where it needs to go, across any location, HIT system, or device.

  • Freedom to Change Legacy Systems: Our platform gives you the ability to choose your back-end systems by keeping your front-end user interface the same – which means zero impact to patients and staff.
  • Available on Any Device: Our browser-based platform means your patients or staff can use any device to access it


  • Common Patient Experience Enterprise-wide: No matter how many systems you use across your entire enterprise or retail chain, patients will benefit from a familiar and consistent user experience as they move from clinic to clinic.
  • Staff Simplification: Make the job easier for your staff on the front-lines. Pull everything into one interface to minimize the number of systems staff members have to juggle.
  • And patients love it!

Proven Enterprise Capabilities

Unparalleled Experience

Nobody knows large-scale deployment like we do.

In 2009, the United States Department of Veterans Affairs selected Vecna to implement VetLink patient self-service as part of an initiative to improve efficiency in patient and staff workflow. Vecna deployed patient self-service to 154 VA medical centers and thousands of community-based outpatient clinics associated with these medical centers, and installed 6,000 kiosks serving 9 million patients. Nearly a decade later, Vecna’s solution continues to save time and money, and to improve satisfaction for thousands of Veterans their families every day.

Kiosks Deployed

Patient Interactions a Month


Staff users

Looking for a large-scale solution?

We Keep our Finger on the Pulse™

A proactive approach to support keeps your operations running smoothly

Vecna provides a proprietary monitoring tool, Pulse™, for real time monitoring capabilities as well of all hardware and peripherals like printers, palm-vein scanners, barcode scanners, and cameras at every location within our customer install base. The bottom line? Our support team identifies and addresses issues proactively – before your staff even notices – allowing your team to operate a full efficiency.

Get virtual, on-demand boots-on-the-ground assistance when you need it most. Vecna offers its VGo telepresence as a tool for onsite training and support.

How it Works

Managed Turn Key Packages

Interoperability Experts

A one-time integration with your HIS ecosystem sets you up for immediate results and long-term scalability.

Configurable Application

Build your workflow and connect to back-end systems.

Use Any Device

Provide staff and patients multiple modes of interaction.

Dashboard Reports

Use our data warehouse to report on usage and performance across devices and locations.

Hosted Solution

Our hosted solution guarantees uptime, security, and minimal upkeep. Your IT team will thank you.

Business Intelligence

Vecna’s patient readiness solution captures valuable information around digital patient engagement and how they’re navigating their care. This robust data warehouse gives an executive overview of organizational workflows which can help in making critical decisions on staffing at the clinic level, communication to patient population segments, and front-and back-office operations.


We take network security seriously. As such, our solutions have been built and tested against the most rigorous government and industry security guidelines including HIPAA, PCI-compliance, and DIACAP, among others. In addition, Vecna secures all systems in accordance with NIST Framework.



Get the solution that’s right for you. Build your own solution from the most features on the market. See our Features page to select exactly what you need. Is growth in your future? We scale with your organization simply by toggling the switch to include new features and locations.

Fujistu’s hardware technology uses a near-infrared light to capture a patient’s palm vein pattern, generating a unique biometric template for identification verification. Integrated with Vecna’s express check-in kiosks, palm vein scanning reduces organizational expenses associated with manual data entry, prevents fraudulent behavior at the point-of-service, and reduces problems associated with duplicate records in the Master Patient Index.

Ingenico is giving providers the ability to collect payments from patients,shorten the revenue cycle, and create a positive patient payment experience. Vecna has teamed up with Ingenico to offer you the latest EMV-enabled and PCI-certified payment solutions, integrated with our onsite express check in kiosks.

Imprivata is a healthcare technology leader, providing the latest innovation in patient identity management. PatientSecure®, the nation’s most adopted Biometric Patient Identification Management System, links the biometric information of the patient to their medical record in any HIS registration, EMPI or EMR/EHR system.

Jibestream’s NovoMap integrates with Vecna’s patient solutions platform to allow patients to seamlessly check-in for appointments from home, scan a barcode for express check-in on-site, and access interactive maps via mobile or on-site touchscreen devices to navigate complex healthcare facilities with ease.

Patient Intake Platform

  • Online Pre-Registration
  • Patient Check-In
  • Insurance Eligibility
  • Bill Pay & Estimates
  • Forms & Questionnaires
  • Patient Flow Management
  • Virtual Waiting Room
  • Room Management
  • Wayfinding
  • Administrative Staff Tool

  • Touchless Mobile App
  • Kiosk Express Check-in
  • Tablet eRegistration
  • Patient Queuing Display

Clinical Surveillance Platform

  • Infection Prevention
  • Antimicrobial Stewardship 
  • Hand Hygiene
  • Long Term Care

Robotic Telepresence

  • VGo for Healthcare
  • VGo for Business
  • VGo for Education


  • Guest Pre-Registration
  • Guest Check-in
  • Payment
  • Mobile Key Entry
  • Amenity Requests
  • Room Assignments
  • Campaign Management