Government Solutions for RMF Certified Patient Self Service Success

Unparalleled Experience

Nobody knows large-scale deployment like we do.

In 2009, the United States Department of Veterans Affairs selected Vecna to implement VetLink patient self-service as part of an initiative to improve efficiency in patient and staff workflow. Vecna deployed patient self-service to 154 VA medical centers and thousands of community-based outpatient clinics associated with these medical centers, and installed 6,000 kiosks serving 9 million patients. Nearly a decade later, Vecna’s solution continues to save time and money, and to improve satisfaction for thousands of Veterans their families every day.

Kiosks Deployed

Patient Interactions a Month


Staff users

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Express Check-in

  • DoD EHR integration (CHCS/AHLTA)
  • Provides staff rapid access to patient Rx orders
  • Fully automated workflow generates Rx labels reducing staff work

Waiting Room Queuing

  • Fully integrated with patient check-in and DoD EHR’s saving staff time
  • Administrative workflow to prioritize and control patient flow

Patient Flow Management

    • Patient flow prioritization
    • Wait time estimation
    • Administrative alerts
    • Management Reporting

Enterprise Registration at the Veterans Administration

Integrated Pharmacy Patient Solutions

Related Content

New Normal Whitepaper

New Normal Whitepaper

Download The “New Normal” for Patient Access Whitepaper

How Virtual Waiting Rooms and Touchless Mobile Self Check-in Will Transform Experience and Safety

Patient Intake Platform

  • Online Pre-Registration
  • Patient Check-In
  • Insurance Eligibility
  • Bill Pay & Estimates
  • Forms & Questionnaires
  • Patient Flow Management
  • Virtual Waiting Room
  • Room Management
  • Wayfinding
  • Administrative Staff Tool

  • Touchless Mobile App
  • Kiosk Express Check-in
  • Tablet eRegistration
  • Patient Queuing Display

Clinical Surveillance Platform

  • Infection Prevention
  • Antimicrobial Stewardship 
  • Hand Hygiene
  • Long Term Care

Robotic Telepresence

  • VGo for Healthcare
  • VGo for Business
  • VGo for Education


  • Guest Pre-Registration
  • Guest Check-in
  • Payment
  • Mobile Key Entry
  • Amenity Requests
  • Room Assignments
  • Campaign Management